Privacy notice

Information we collect

Information may include your name, phone number, email, communication preference, service ZIP, pest concern, property type and size, service address when later required, account and service records, photos or documents you choose to provide, device and security data, and payment status. Payment credentials are handled by the applicable payment processor rather than stored as raw card or bank details by this website.

How we use information

We use information to review service needs, respond to estimate and service requests, perform and document service, communicate about appointments or accounts, operate customer-app features, protect systems, comply with legal obligations, and improve the customer experience.

Customer app and device information

The customer app may process account identifiers, contact and property information, service history, estimates, invoice and payment-status information, notification preferences, referral activity, feedback, and photos or documents you choose to attach. It may also process an app installation identifier, push token, app version, device platform, feature interactions, and technical diagnostics needed to deliver notifications, protect accounts, measure reliability, and troubleshoot failures.

If you enable notifications, delivery is handled through Expo, Apple Push Notification service, and Google Firebase Cloud Messaging. The customer app does not request your device location. Service-day arrival information describes the assigned technician's progress using a privacy-limited arrival range rather than exposing precise vehicle coordinates.

Optional device permissions

Camera or selected-photo access is used only when you choose to attach an image. Calendar access is used to add a confirmed appointment at your request. Face ID, Touch ID, or Android biometric checks can be used for faster sign-in; biometric templates remain under the operating system's control and are not received or stored by Bugged. You can deny or revoke these permissions in device settings and continue using the features that do not require them.

Service providers and disclosure

Information may be disclosed to infrastructure, communications, payment, analytics, professional, and operational providers that support Bugged; to authorities or other parties when required by law or necessary to protect rights and safety; and in connection with a business transaction subject to applicable safeguards. We do not sell personal information.

Staff and technician information

Staff accounts include work identity, role, authentication and security records. Technician work may include assigned routes, work-status timestamps, job photos, and location while using work features. Location supports dispatch, arrival estimates, and service documentation. Camera, selected photos, notifications, and location permissions are requested for their stated work purpose. Contact the office about staff records and retention.

Optional AI assistance

Before using AI chat or photo identification, we ask permission to share your message or selected photo and relevant service context with OpenRouter and the model provider processing the request. Do not include card details, passwords, or sensitive personal information. AI answers may be inaccurate. You can contact the office instead and withdraw future sharing in account privacy preferences. Withdrawal does not recall a request already processed. Provider handling depends on the selected model and provider configuration; contact us about provider data requests.

Requests made with AI assistants

If you use an AI assistant, browser agent, or other automated tool to read this website or make a request, the assistant’s provider handles the information you give it under its own terms; Bugged does not control that processing. When we receive a request, we may record whether it appears to have been made with an assistant (for example, identifying information your assistant sends, or your use of a site tool designed for assistants) to keep accurate records of who agreed to what, and for security and fraud prevention. To use an assistant as your authorized agent for a Texas privacy opt-out, see Texas privacy requests below.

Adults and children’s data

Customer accounts and service agreements are intended for adults aged 18 or older. Account creation requires an adult attestation, not a birth date. Website contact and estimate forms do not ask for your age or birth date. If you are under 18, ask an adult to contact us. If you believe a child provided personal information, contact the office so we can verify the request and remove eligible information.

Promotional email

Promotional email is off unless you opt in. Every promotional email includes an unsubscribe link that works without signing in. Essential account and service messages remain separate. You may also change your preference in your account.

Push notifications

If you enable notifications, we associate a device push token, app identity, platform, app version, and account session with your account to deliver service, billing, support, and work updates through Expo, Apple Push Notification service, and Firebase Cloud Messaging. Support replies show a short preview of the message, which your phone may show on the lock screen depending on your notification settings. Other private updates use generic lock-screen text; details require signing in. We retain delivery outcomes and notification opens when available to diagnose failures. Provider acceptance does not tell us whether a notification appeared on your screen.

Optional BUGGED promotional pushes are off by default. They require a separate opt-in in the app, which records the time, source, and consent-text version. Allowing notifications in your phone settings alone does not opt you into marketing. You may withdraw promotional consent immediately in the app notification preferences. We limit promotional pushes to one per customer in a rolling seven-day period, between 9 a.m. and 7 p.m. Central, subject to your quiet hours. You can use the app without enabling push. Email and text-message choices remain separate.

Text messages

If you select text-message follow-up and provide consent, Bugged may send transactional messages about that estimate or service relationship. Message and data rates may apply. Reply STOP to opt out. Consent is not a condition of purchase. We do not sell or share mobile numbers or text-message consent with third parties for marketing.

Analytics and diagnostics

The public website uses PostHog Cloud US to understand page visits, traffic sources, device categories, estimate-funnel progress, website performance, and the results of feature-flag experiments. If you allow analytics, PostHog may use browser storage to maintain attribution and experiment assignment. A sampled subset of allowed sessions may be recorded with inputs masked and sensitive estimate regions blocked. PostHog analytics is off until you accept. Rejecting or withdrawing stops optional events, replay, attribution, and queued collection. Global Privacy Control and Do Not Track turn off optional browser analytics. Estimate-field values such as names, emails, phone numbers, ZIP codes, notes, and pest selections are not sent as analytics event properties.

Separately, the website server counts requests from search engines, AI assistants, and other automated programs, requests for machine-readable versions of our pages, visits that arrive from an AI assistant, and estimate submissions. Each count keeps only general labels, such as the kind of program, the page group, and whether the request succeeded. It never includes an IP address, a device or browser identifier, a full web address, or anything you enter, and nothing is stored on your device. These counts do not depend on your analytics choice, are not linked to you or your estimate request, and are deleted after three months.

Only after a separate opt-in, the customer app sends a limited, first-party usage event stream to Bugged's Supabase environment. Event properties use an approved list of technical values such as screen, outcome, error code, device platform, app version, and duration range; names, contact information, addresses, free-form text, payment credentials, and photo URLs are excluded. Bugged also uses Sentry for customer-app crash and performance diagnostics. Sentry collection is configured without default personal information, screenshots, view hierarchy, or session replay, and request bodies, headers, URLs, free-form context, contact information, addresses, and credentials are removed or redacted before transmission.

Website analytics URLs exclude query strings, replay does not collect network bodies or headers, and Bugged does not send PostHog customer, onboarding, or resume identifiers. PostHog's service is subject to its privacy notice. Sentry's service is subject to its privacy notice.

Your analytics choice

Texas privacy requests

Where the Texas Data Privacy and Security Act applies, Texas consumers may request access, correction, or deletion and may opt out of covered sale, targeted advertising, or certain profiling. Where that Act applies, you may also designate an authorized agent, including an AI assistant, to submit an opt-out for you; we may ask you to confirm the request directly. Bugged does not sell personal information. Submit a deletion request through the account-deletion process or contact Bugged using the methods below. Appeals may be submitted through the same channel with “Privacy appeal” in the request.

Retention, account deletion, and security

Account and diagnostic records are retained only while reasonably needed for the purposes described above. Service, billing, pesticide-use, safety, tax, audit, fraud-prevention, and dispute records may be retained for the period required by law or legitimate business need, then deleted or de-identified. Signing out or changing accounts clears customer-scoped app caches on that device.

You can request deletion inside the customer app or through the public account-deletion process. App-account deletion proceeds independently of active service; it does not cancel that service or erase records Bugged must retain. Eligible app-only uploads, chat, and usage telemetry are removed. Service-linked photos, office correspondence, invoices, agreements, and audit evidence may remain. If you have no account, contact the office for an identity-verified data request using existing records. Bugged uses administrative, technical, and physical safeguards, but no internet transmission or storage method can be guaranteed completely secure.

Contact

Bugged Pest Control LLC
Service area: Greater Austin, Texas
(737) 247-7143
hello@buggedpest.com