--- title: "Bugged Customer App | Pest Control You Can Follow" description: "See how the Bugged customer app keeps Greater Austin homeowners informed: upcoming visits, technician ETAs, service requests, visit photos, and notes." image: "https://buggedpest.com/og.jpg" --- The Bugged customer app # Know what's next. See what was done. Your plan, upcoming visits, technician arrival, service requests, and completed work stay together in one clean mobile record. [Get my free estimate](https://buggedpest.com/free-estimate) [See how the app works](https://buggedpest.com/customer-app#walkthrough) ![Dark-mode Bugged iPhone app home screen greeting customer Miles with an upcoming recurring service and active HiveGuard Premium plan](https://buggedpest.com/media/customer-app-home.webp) Home · upcoming service at a glance ## Know what is next See the date, arrival window, property, and visit status without hunting through messages. ## Follow service day When tracking is active, a privacy-safe ETA and technician introduction replace the mystery window. ## Keep the proof Completed visits can include a plain-language summary, technician notes, and customer-visible before-and-after photos. ## Reach the local team Request help, follow updates, and keep service details tied to the right home. 01 · Your service ## The plan and the requests behind it. My Service keeps plan coverage, estimates, and office-reviewed service requests in the same place. Miles can see that his wasp request was completed without mistaking it for work that is still pending. - Active plan details - Covered pests - Estimate status - Request history ![Dark-mode Bugged customer app My Service screen for customer Miles showing estimates, a completed wasp service request, and access to plan details](https://buggedpest.com/media/customer-app-service.webp) My Service · plan and request history ![Dark-mode Bugged customer app Schedule screen showing customer Miles a September calendar and an upcoming recurring visit](https://buggedpest.com/media/customer-app-schedule.webp) Schedule · upcoming and past visits 02 · Your calendar ## Upcoming work and completed history, together. See what is booked for the selected property, open a past visit, or start a new service request. The schedule separates future work from completed history so the next step is always clear. - Visit windows - Calendar view - Past service record - Add-to-calendar access 03 · Service day ## You know who is coming—and when. When Taylor is on the way, the app shows an approved technician introduction and a privacy-safe arrival range. Tracking stays useful without exposing a precise vehicle location. - Approved technician profile - On-the-way status - 10–25 minute range - Automatic refresh ![Dark-mode Bugged iPhone app showing technician Taylor T., an on-the-way status, and a privacy-safe 10 to 25 minute arrival estimate](https://buggedpest.com/media/customer-app-eta.webp) Service day · Taylor is on the way 04 · After the visit ## A service record you can actually read. The completed visit explains what Taylor found and what was done, then keeps customer-visible proof with the same record. No guessing from a door hanger. ![Dark-mode Bugged completed-visit screen showing a paper-wasp service summary and customer-visible note from technician Taylor](https://buggedpest.com/media/customer-app-visit-notes.webp) Visit detail · technician notes ![Dark-mode Bugged completed-visit screen showing before-and-after photos of a paper-wasp nest beneath a rear patio eave](https://buggedpest.com/media/customer-app-visit-proof.webp) Visit detail · before and after 05 · Between visits ## Turn a new concern into a useful request. Take a clear photo to start an identification, or select the concern directly when requesting service. When photo identification is available, a tentative result can help prepare the request. Identification is never treatment, medical, or safety advice, and the local team reviews every request before scheduling. ![Dark-mode Bugged customer app Identify a Pest entry screen with camera and gallery options](https://buggedpest.com/media/customer-app-identify.webp) Identify a Pest ![Dark-mode Bugged customer app Request Service form for customer Miles with Wasp and Bee Removal selected and no request submitted](https://buggedpest.com/media/customer-app-request-service.webp) Request Service · reviewed before scheduling 06 · Your account ## Your home, plan, and preferences stay organized. Miles can review the home attached to service, confirm his plan is active, manage preferences, and reach support. Payment credentials remain with the applicable processor; the app shows account and billing status without exposing raw card details. - Property details - Billing status - Notification preferences - Support and privacy ![Dark-mode Bugged customer app Account screen for customer Miles Carter showing his contact profile, Austin property, and home preferences without a payment warning](https://buggedpest.com/media/customer-app-account.webp) Account · home, plan, and preferences